The Financial Ombudsman Service (FOS) has published the latest issue of its newsletter, Ombudsman news. In this issue of Ombudsman news the FOS highlights some of its finalised plans for the year ahead. The case studies in the newsletter illustrate how the FOS has helped consumers and businesses sort out and move forward from a range of concerns and complaints, from confusion about bank account switching to the distress of repossession.

View Ombudsman news – issue 140, 4 April 2017